Question 1

How can I track my order?

Accepted Answer

Once shipped, you will receive an email with a tracking number and a link to track your order.

Question 2

Can I cancel or modify my order?

Accepted Answer

Orders can be modified or canceled within 24 hours of placement. Contact our customer service team as soon as possible.

Question 3

What payment methods do you accept?

Accepted Answer

Nous acceptons les principales cartes de crédit, PayPal et d'autres méthodes de paiement sécurisées.

Question 4

Do you offer gift cards?

Accepted Answer

Yes, gift cards of various amounts are available for purchase directly on our website.

Question 5

How to contact customer service?

Accepted Answer

Contact our customer service team at Sculptormontreal@gmail.com.(mailto:Sculptormontreal@gmail.com) We are available Tuesday to Friday from 10 AM to 5 PM.

Question 6

Is my personal information secure if I create an account?

Accepted Answer

Buying from Sculptor Montreal is secure. We are fully compliant with data protection laws and are committed to keeping your information secure. For more information, please see our Privacy Policy page.

Question 7

Can I place an order to a different address?

Accepted Answer

Yes, you can choose your delivery address at the checkout stage. Your order will by default be sent to registered addresses, but you can add a new one by clicking on 'Add new address'.

Question 8

What is the cost of delivery to Canada?

Accepted Answer

We offer free shipping on orders of $200 or more, excluding tax. The shipping rate for orders below $200 is $12.00. After placing your order, an email confirmation will be sent to you with your unique order number and tracking information once your order has shipped.

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